Customer Standard Hire Terms
1. AGREEMENT
This Agreement is formed when an Order is accepted by 1st Stop Coaches, or a booking confirmation is issued by 1st Stop Coaches, whichever is earlier. Each acceptance of an Enquiry/Quotation will be deemed to be an order.
The customer must check the details on the Booking Confirmation to ensure that it is correct. 1st Stop Coaches will not be held liable for any errors or omissions to the Booking Confirmation once they have been accepted by the customer.
2. PAYMENT & PRICEThe price for the Services will be detailed on the booking confirmation and is exclusive of any additional costs above the cost of the coach and driver (unless confirmed in writing be 1st Stop Coaches). Additional costs are
- Parking charges and road tolls in the UK or Europe
- Additional mileage
- Additional time incurred in providing the service to the customer
- Drivers meals and accommodation
- Valued Added Tax or other sales duty or tax
Any amendments to the hire of service must be agreed in advance by 1st Stop Coaches and confirmed in writing by both the customer and 1st Stop Coaches with any additional costs paid by the customer.
A deposit of 10% of the hire fee(minimum £50) is payable on acceptance of the quotation, all deposits will be non-refundable; all services must be paid for in cleared funds in pounds Sterling 21 days before the outward journey date. If payment is not made by the due date 1st Stop Coaches may cancel any services, at their discretion, with no notice to the customer.
1st Stop Coaches will confirm which operator is supplying the coaches once full payment has been received
3. COMPLAINTS & COMPENSATION
The customer shall notify 1st Stop Coaches of any concerns they may have in respect of the service, in writing, within 10days of the completed service. 1st Stop Coaches will use it’s best endeavours to deal with the concerns to the satisfaction of the customer. Where necessary 1st Stop Coaches will liaise with the contracted coach company should any compensation claims have to be decided.
4. CANCELLATION CHARGES
If the customer cancels the Agreement the following scale of charges will apply with payment payable immediately
| Cancellation notice (days before journey start) | Charge |
| 28 days or more | deposit |
| 21-27 days | 25% |
| 14-20 days | 50% |
| 8-13 days | 75% |
| 1-7 days | 100% |
Where the order is cancelled, any accommodation, tickets ferries or extras purchased by 1st Stop Coaches on behalf of the customer and which cannot be refunded will be charged to the customer.
5. SERVICES
The services will be as set out in the relevant booking confirmation.
- All descriptions are for the sole purpose of giving an approximate idea of the services offered and do not form part of the agreement
- 1st Stop Coaches reserves the right to substitute any vehicle of at least equivalent size and quality.
- 1st Stop Coaches may change the provision of the services to conform to safety or statutory regulations.
- The customer will ensure the seating requirements will not be overloaded at any time
- 1st Stop Coaches shall transport property of the customer and will take reasonable steps to avoid loss or damage.
- The customer acknowledges that the transport of property is at the customers risk and the customer should insure accordingly.
- All articles of property recovered from vehicles will be held at the premises of the coach company, details of which are available on request.
- In the unlikely event of delays outside 1st Stop Coaches control, after 3 hours the hire will become subject to additional costings based on a per hourly rate
6. THE CUSTOMER SHALL ENSURE
A high standard of behaviour is maintained by passengers at all times, and instructions from the driver are adhered to.
- Passengers shall not consume alcohol or food without prior consent.
- All vehicles are no smoking.
- Animals will not be carried unless prior consent is obtained.
- All pick up times must be strictly adhered to. An additional cost may be levied where the customer has failed to complys.
- The customer shall not delay or interrupt any journey in any way that may endanger the driver or passengers, or breach the regulations of driving hours.
- It’s the responsibility of the customer to ensure that they have the 1st Stop Coaches emergency contact number which is to be used in the first instance should any emergency situation arise.
Quotation Request
To receive a free no obligationquotation either apply on line
using the quotation request or
speak directly to one of our consultants
on 01702 614664
Click to recieve your request